TERMS & CONDITIONS
PLEASE NOTE OUR FESTIVE OPENING HOURS BEFORE PLACING YOUR ORDER.
We are CLOSED on December 24th, 25th, 26th and 27th, any orders placed within that time will be posted on the Thursday 28th or Friday 29th.
We are also CLOSED on December 31st, January 1st, 2nd and 3rd. Any orders placed within that time will be posted on Thursday Jan 4th or Friday Jan 5th.
Our online payments are handled securely by PayPal. You do not need to register for a PayPal account and may simply pay with your debit or credit card
An email confirmation shows that we have received your order. We will accept your order and enter into a contract with you when we send you an email to notify you that your order has been processed and posted. We have included this term to protect us in the case that a mistake has been made in pricing; we have inadvertently under-priced goods; or we are no longer able to supply a particular product for some reason. In the event of a change of price, we will always contact you first to ensure that the price is acceptable.
All prices are in Great British Pounds and are quoted inclusive of UK VAT (20%). You will receive a VAT receipt with your order. We are sorry we currently do not refund VAT for orders outside the European Union.
If you are shopping from North America or anywhere else, place your order and your credit/debit card company will convert the transaction from Great British Pounds to US Dollars or your own currency.
SHIPPING & HANDLING COSTS
Please note our opening hours are 9:30am-5:30pm Tuesday - Saturday. Any orders placed on Saturday evening -Monday will be shipped on the following Tuesday.
We use Royal Mail First or Second Class and Airmail Small Packets for all our shipments and will endeavour to post your order within 3 working days after payment has been cleared.
|United Kingdom||European Union||Rest of World|
|£3.50 Small Parcels||£4.50 up to £20.00|
£6.50 Large Parcels
|£5.50 up to £40.00||Please contact us prior to ordering to determine shipping costs|
|£7.00 up to £60.00|
|£8.50 up to £80.00|
|£11.00 up to £100.00|
|£12.50 above £100.00|
Orders being picked up at the shop must be placed before 5pm to ensure next day collection (Tuesday-Saturday).
In the unlikely event that you are not totally satisfied with your purchase of goods, you may return them to Wool for Ewe within seven days of receiving them. Please note: for copyright reasons, books and patterns may only be returned if they are defective or the incorrect item was sent.
Unless the goods were not as ordered or damaged, only the amount that you paid for the goods will be refunded and you are responsible for the cost of return postage.
Please contact us by email or phone 01224 643738 Tuesday through Saturday 9:30 am to 5:30 pm if you wish to return any of your purchases for advice on the best way to proceed.
WORKSHOP CANCELLATION & REFUND POLICY
Due to increased demand, workshop tuition must now be paid in full at the time of registration. Please make a note of your workshop date and time. In the event you cannot attend, you may send a friend. OR, if there is a waiting list for the course, Wool for Ewe staff will do their best to find someone else to fill your place. If a substitute is found, you will receive a tuition refund minus a £5 administrative fee. Refunds will not be given for cancellations made less than two weeks before the course start date. If a workshop is cancelled by Wool for Ewe due to inclement weather or lack of interest, you will have the option of transferring to a workshop on another date (if available) or receiving a full refund.
CREDIT CARD SECURITY & PRIVACY
We do not store your credit/debit card details on our system or files. In fact we never see your credit/debit card details at all as all online payments are processed securely by PayPal.
We will not share your details with anyone.